Refund policy

If, for any reason, you are not 100% satisfied with your purchase, you may make a request to return any product within 14 days of receipt for an exchange or store credit (less shipping and handling charges).

Returned product must be UNUSED, not engraved or personalized and in its original condition. Credit is subject to examination of the product by our quality assurance specialists. Any product damaged or altered cannot be returned.

A product credit will be issued if the product was received as a gift and is returned by the recipient. Items that have been customized cannot be returned.

For any returns, please contact our customer service department by email or telephone to request assistance and explain the reasons for your request. Following your explanations, our customer service representatives determine and validate eligibility for refunds and exchanges. The return of parcels without the prior approval of Customer Service may be refused, interrupted or delayed.

Any item that has received return approval must be returned in its original (new), unused condition and with the original labels attached. Requests to return items due to quality problems, shipping damage, color, style or model or size error must be accompanied by photos or other evidence clearly showing the problem with the item received. We reserve the right to charge shipping or handling fees on all items returned for reasons other than those stated in this policy.

Items bought via layaway programs (e.g., Partial.ly) are not eligible for a full refund and may be subject to a 10% restocking fee if you decide to cancel your order.

Product Disclaimers:

All weights are approximate in 10-karat gold. Final weight will vary plus or minus 15%.

The width of some chain models may vary up to 0.5 mm less due to the finishing style and polishing during manufacturing.